Please read the following information on our warranties for professional garment care including wedding gown cleaning and preservation and your responsibility in the long term care of your treasured garment. Other heirloom garments such as christening and communion gowns include the same warranties as those detailed here for wedding gowns. For more information please read our Warranty Policies on our Policy Page.
- 30 day Satisfaction Guarantee
- Full Value Replacement Insurance
- Shipping insurance
- Wedding Gown Cleaning and Preservation Warranty
- Wedding Gown Restoration and Preservation Warranty
- Preservation Only Guarantee
- Your Responsibilities
Safe and Secure Shipping
All garments that we ship are covered for $500 shipping insurance at no cost to you. Optional additional shipping insurance is available for an additional cost. This will cover your garment during transportation against loss or damage by UPS or FedEX. This additional insurance is not mandatory but may give you greater peace of mind.
UPS and FedEx do a great job in shipping and delivery, and claims are rare. Please be aware that any claims will need to be substantiated with proof of purchase receipts,
or other definitive bids for replacing or repairing a garment.
All garment shipments are sent Signature Delivery – which means they must be signed for at our end and at your end. They are never left on a doorstep.
Wedding gowns that we clean and preserve also include…
30 Day Satisfaction Guarantee
If you are not satisfied with the cleaning and preservation of your treasured garment after your garment has been returned to you, you may return it to us for reprocessing. Your satisfaction is our goal. Please note that shipping fees for garment re-processing are only included in Heritage Couture™ orders.
Full Value Replacement Insurance
Your treasured garments are fully insured while in our care for their full replacement value. Before utilizing insurance, our expert seamstresses will repair or replace any beadwork, lace, or fabric damages caused to your gown while in our care. Our goal is to return your garment to the best condition possible. Please note that third party experts such as DLI (Dry Cleaning and Laundry Institute) will need to verify actual damage and cause before utilizing insurance.
Heritage Couture™ Wedding Gown Preservation Warranty.
Heritage Couture™ wedding gown cleaning and preservation includes a Lifetime Warranty. If your bridal gown ever develops oxidation spots, or yellows (excluding beads and sequins), you may return the gown to us to be re-cleaned and preserved at no charge (excluding shipping costs.)
Heritage Select™ Wedding Dress Preservation Warranty
Heritage Select™ wedding gown cleaning and preservation includes a 30 year Warranty. If your bridal gown develops oxidation spots, or yellows (excluding beads and sequins), within 30 years you may return the gown to us to be re-cleaned and preserved at no charge (excluding shipping costs.)
Wedding gowns that we restore and preserve include…
30 Day Satisfaction Guarantee
If you are not satisfied with the restoration and preservation of your heirloom garment after your garment has been returned to you, you may return the gown to us for additional treatments. Wedding gowns that we determine are high risk due to age, previous damage or that appear fragile may require a signed waiver before additional processing.
If your restored bridal gown develops oxidation spots, or yellows, you may return the gown to us to be re-cleaned and preserved at no charge (excluding shipping costs) for the duration of your warranty period. Heritage Select™ service package for restorations includes a 5 year warranty. Heritage Couture™ service includes a 10 year warranty.
Wedding gowns that we preserve only include…
Preservation Only Guarantee
Occasionally we are asked to preserve a garment that we have not cleaned or restored. It may be that it has never been worn, has already been cleaned, or is a vintage garment that the owner has determined not to clean or restore. We are happy to assist our customers, but these customers should be aware that their garments will not have the same warranty that our wedding dress cleaning and wedding gown preservation or restoration servicesinclude. We will include a 30 day money back guarantee on the preservation only on garments that we preserve but do not clean.
To keep your warranties valid…
We ask that you keep your preserved garment in a climate controlled environment (most indoor closets are fine.) Please avoid attics, basements, and garages for storage where temperature fluctuations or excessive dampness may occur. Always wear the cotton gloves that we include with our services any time that you handle your preserved garment. Your hands have natural oils on them that may not appear immediately, but can oxidize over time and develop into stains.
All warranties are void if the garment is not stored in proper conditions, if the dress is exposed to frequent cigarette smoke, or if the garment is worn again. Note that mold and mildew are not covered in our warranty as it is your responsibility to keep your preserved garment clean and dry.