I made the mistake of taking my dress to another cleaner before taking it to Heritage. The other dry cleaner left so many stains (and added one more!) setting the stains from my wedding into the hem of the dress.
Since I needed to resell my dress, the original cleaner’s job was unacceptable. Heritage put in so much effort and rescued the dress! I was able to sell it as a result of their work.
Original cleaner: $200 to destroy the possibility of selling the dress Heritage: $329 to rescue to the possibility of selling dress.
Unknown – April 15, 2014
I used Heritage Garment Preservation to clean and preserve both my wedding dress and my sister’s wedding dress. Although the price seems high compared to other cleaning services, I believe the quality of service offered by Heritage Garment Preservation is higher, making up for the difference in cost. I had a few questions throughout the process of getting my order submitted and asking about the timelines once the dresses were sent off, and I received prompt email responses to my questions, highly professional. I don’t know how busy the business is but my dresses came back clean and preserved after 10 and 12 weeks. Both dresses came back in great condition and I would recommend using this business to any and all of my friends who are looking to have their wedding dress cleaned and preserved.
Anonymous April 9, 2014
My wedding dress was a dream and I hope it will be a family heirloom. After spending hours searching for “the dress” I wasn’t satisfied with any of the options (or the pricing!). Fortunately, my mother is an incredibly talented seamstress. We hand designed the dress and my mother did her magic with mixing patterns and altering designs. We went to a specialty fabric store and selected beautiful materials to use. My mother hand embroidered detailing on my dress. For evenings leading up to the wedding my mother custom fit the dress on my body. These are memories I will treasure forever. The day of my wedding I heard what every bride appreciates: gasps and ahhs over my wedding gown. It really was a dream.
And then came pictures. My darling husband wanted to do some artsy shots in the nearby woods. I was terrified of damaging my dress. Though he tried to carry me (quite a picture) my dress still took a small beating. Add that to an outdoors reception, the white at the bottom was looking quite dingy. After an amazing evening, our classic 1930′s chauffeured car broke down on the way to the hotel. Another picture. After waiting for a replacement vintage car, the owners did a switcheroo and brought a personal vehicle to pick us up. It was filthy. My husband squoze into the back seat (two door car) and I sat in the front. It was covered in french fries, old stains, and filth. By the time we got to the hotel, the bottom of my dress and the back was a disaster.
In tears I worried that my dress would be ruined and not be able to become the family heirloom I had hoped for. Cried too soon! My sister had used Heritage Gown Preservation and assured me that they would be able to help. I sent my dress in…. voila! My dress is back to near perfect condition. The few tears were gone and the hem looks fresh. The appliques on the bodice were fixed and no stains remaining from the day’s adventures. I couldn’t believe it! It truly looks as good as it did on our wedding day. I am so excited
Holly – March 20, 2014
I did a lot of research on wedding gown cleaning and preservation before deciding to go with Heritage. I had a couple suggestions from different friends and vendors, but ultimately, after reading an article from the Wall Street Journal, and comparing many options, I felt the most comfortable with Heritage. For me, it was important to be able to see that my gown was clean and properly preserved. I also heard a horror story from my best friend and Matron of Honor regarding her “box company” experience.
I chose the Heritage Select Museum Method for an Average-sized gown. I ordered a shipping kit, extra insurance, a Custom Preservation Label, and a Bouquet Preservation Box. I also discovered their Payment Plan and a discount/promo, both of which helped a lot financially!
I was very pleased with the end result. The gown was very well packaged, and the cotton preservation bag itself was wrapped nicely in another vinyl garment bag (for protection). The cotton preservation bag is great–clean and sturdy, and I feel comfortable storing my dress in it. The Custom Preservation Label is a great touch, and they included white gloves to be worn when handling the gown. When I opened the cotton preservation bag, I was happy and relieved to see my gown there, clean, and pristine. I checked the skirts, which were packed in acid-free tissue, and was ecstatic to see that they were clean. When my seamstress made the bustle for my dress, she added a small blue flower in the skirts which had gotten very dirty by the end of my wedding night. The small blue flower was all clean!
I would say the cost is in the mid-price range when comparing all the options. You can check their Current Discounts or Facebook pages for ongoing promotions. Overall, I will say it was well worth the price. They did a fantastic job, and their customer service is great! They even wrote a blog post about my wedding dress story, which was very sweet.
WillWork4Shoes – March 10, 2014
Thank you all for the wonderful care and restoration of my mother-in-law’s 77 year old silk wedding gown. It is now ready to be re-styled for my daughter Katie. The platic-bag related transfer is gone, the rust, perspiration and dirt have been removed and the fabric has been restored to a creamy, golden hue. We are all so pleased. I appreciate your long-distance hand-holding as you took us through the process. We will definitely be returning the gown to your for cleaning and preservation after the wedding in May.
Deb McCue – March 1, 2014
Heritage did an amazing job on my wedding dress – fixing a hem tear and cleaning the dress in general. I love that they offer the option to get your dress sent back in a nice hanging garment bag, rather than stuffed in that cardboard box with the thin plastic window. I liked the idea that any time I wanted to, I could just open the garment bag up and see my entire gown. Throughout the process, if I had a question about where my dress was in the process, their customer service was very helpful and responded to my questions quickly. Out of all the wedding dress preservation companies that I researched, Heritage offered the best options.
Jess – Feb 25, 2014
It looks beautiful! Just like before my wedding day. :-). You did a great job getting out all the dirt. Thanks for all your care and effort. You’ve been great to work with and exceeded my expectations on cleaning my gown.
Janet Cardinell – Feb 4, 2014
My dress was a designer sample gown that was only ever worn at a bridal boutique. I thought it was absolutely beautiful and loved every minute of wearing it, so when it came back looking better than when I purchased it I was very impressed. The bottom had gotten rather dirty from our outdoor wedding…looks perfect now. Even had Heritage repair a few tears in the train area from where kids had stepped on it. Looks great. I went with the museum method of preservation and I am very pleased. Great customer service and easy shipping. Well worth my time and money. thank you
Jennifer Dzimiela – Jan 29 2014
Having had my first daughter’s gown cleaned and preserved with Heritage, I knew they were the only way to go when my second daughter got married earlier this year. The wedding gown is such an important part of any wedding. My daughters chose their dresses not only for that day but as a memory they’d have forever. Heritage was exceptional from the get go; everything was made simple during a hectic time. Their excellent customer service, exceptional cleaning, and attention to detail including personalizing the experience, ensured that I was a repeat customer.
Dina Malloch – Nov 19th 2013
When my daughter and I decided that I would make her wedding gown, every step had to be perfect. From the design of the gown, to the selection of the fabric, to the fit, to the construction of the gown, to the perfect day. Cleaning and preserving the gown had to also be perfect. We researched gown cleaning and preserving in our local area and online. Read reviews, spoke to people. Cleaning solutions, methods, handling, pressing, packaging were all researched. After all, we were only going to get one shot at having it done right. Heritage Garment Preservation had stellar reviews in many publications including the Wall Street Journal; a publication that I trust.
Communication is one of the strongest assets for this company. I had a lengthy conversation with Kathy before I made the decision to use Heritage. Several conversations and multiple emails during the process. Carmina and Kathy proved to be knowledgeable and understanding. Questions were asked and answered. fabrics and the processes to be used were clarified.
As I packed the gown to be shipped across the country, I was a little nervous and had to calm the people who said “Why across the country?” It turned out that we made the right decision. The gown started out in New jersey and ended in South Carolina with a stop in California. Julianne said that the gown was delivered as promised and that it looks great. I have not seen the finished product as I am still in NJ, but I’m sure I will approve.
Thank you Kathy, Carmina, and Jennifer. It’s not often that a business cares so much about what they do.
Marilyn Hellmuth Oct 22, 2013
This company is great. I have been married for almost 4 years and never got my dress cleaned or preserved because I didn’t want it sealed in a box where I couldn’t ever get it out and look at it. They are so thorough. I had a broach pinned on my dress on my wedding day. I have since removed it and put it in a shadow box. They noticed the tiny little pin holes and contacted me to make sure the broach wasn’t missing from the shipping. I was wowed with that close of detail. I had stains from a spray tan on the inside and they are gone! They did a beautiful job and I recommend them to all of my friends!
Sara Apr 17th 2013
I was very impressed at how my wedding gown was cleaned, preserved and packaged/sent in the mail. I was first worried that my wedding gown will be altered too much as it had a tear at the hem. But they were able to fix it smoothly. I can tell it was done with care. The staff that I spoke to on the phone and exchanged e mails with was very helpful in answering my questions and concerns about the whole process. They also responded right away. I highly recommend HGP to anyone who would love to have their wedding gown preserved. I am very grateful that I chose them to take great care of my wedding gown.
Anonymous Apr 9th 2013
Your company did a beautiful job on my wedding dress! I am very pleased with how clean it turned out. You were able to eliminate the yellow and the dirt from my dress that was 38 years old. I didn’t think it was possible!Thanks again and I will definitely recommend Heritage.
Lisa Morris March 22, 2013
My dress ended up getting pretty dirty on my wedding day, so I chose Heritage Garment Preservation after a lot of internet research on dress cleaning and preservation companies. It was so easy, you place your order online and they ship you a box with instructions for shipping it back to them and then they clean and preserve your dress and ship it back to you. The service is very easy and I am so glad I went with this company to take care of my dress. I also found their prices to be very reasonable. My dress looks absolutely beautiful…just like it is new! I highly recommend Heritage Garment Preservation to anyone who is looking for quality cleaning and a variety of preservation methods for you wedding dress!
Katie Jan 28th 2013
Dear Jennifer,Just wanted to take time from my busy holiday schedule to let you know how happy I am with the results of my mother-in-laws wedding dress. I sent in on to my niece who will be wearing it for her wedding. She was so happy and impressed at how beautiful it looked. Great job!
June S. Dec 13, 2012
The results were better than i expected. Very nice way to preserve my daughters gown for years to come. Excellent professional service.Thanks so much
Teresa Cluck Dec 1st 2012
I live in Canada and my daughter bought a 2 piece gown in Dubai. I sent the skirt to be Museum preserved. Heritage added the missing rhinestones, repaired the tulle and cleaned it beautifully. Heritage stands by their word. Anytime I sent an email – they responded and followed up with the delivery to Canada. It was worth every penny.By the way, I had my gown handled by Heritage many decades ago and its still in good condition. I wouldn’t go anywhere else by Heritage Garment Preservation.
Thank you for the excellent customer service, the details to clean and repair the skirt and your follow-up.
Debra (Winnipeg Manitoba) Nov 4th 2012
I was putting off preserving my dress since I knew that it would probably never be worn again and I didn’t want the hassle or the expense. I’m glad I went with this company, it was so easy to do and the expense is worth it to see the dirty stains removed. It is nice to have my preserved dress hanging in a pretty bag where I can look at it any time I want. Thank you!
Anonymous Oct 27th 2012
I just received my dress, it came in a pretty timely manor. I found the dress to look just as it did on the morning of my wedding. All of my dirt stains, grass, and chocolate cake were gone. It is great to be able to see the dress instead of it being sealed in the box. The custom label is pretty special too. So glad I went with this method.
Carmelina Oct 22nd 2012
I just got my dress back from Heritage Gown Preservation, and it looks great. I have not taken it ALL the way out of the garment bag (because it’s so nicely stuffed and shaped that I don’t want to mess it up), but it looks great. And the process was simple and painless. I spent a lot of time researching gown preservation, and I’m very happy with my choice!
Alex Aug 6, 2012