If you are not satisfied with the cleaning and preservation of your treasured garment after your garment has been returned to you, you may have it re-cleaned and preserved or you may return the preservation materials to us for a refund.
All garments that we ship are covered for $500 shipping insurance at no cost to you. Optional additional shipping insurance is available for an additional cost. This will cover your garment during transportation against loss or damage by UPS or FedEX. This additional insurance is not mandatory but may give you greater peace of mind.
UPS and FedEx do a great job in shipping and delivery, and claims are rare. Please be aware that any claims will need to be substantiated with proof of purchase receipts, or other definitive bids for replacing or repairing a garment.
All garment shipments are sent Signature Delivery - which means they must be signed for at our end and at your end. They are never left on a doorstep.
Your treasured garments are fully insured while in our care for their full replacement value. Before utilizing insurance, our expert seamstresses will repair or replace any beadwork, lace, or fabric damages caused to your gown while in our care. Our goal is to return your garment to the best condition possible. Be sure to list the cost of your wedding gown or garment on your shipping form.
Heritage Couture™ wedding gown cleaning and preservation includes a Lifetime Warranty. If your bridal gown ever develops oxidation spots, or yellows, you may return the gown to us to be re-cleaned and preserved at no charge (excluding shipping costs.)
Heritage Select™ wedding gown cleaning and preservation includes a 30 year Warranty. If your bridal gown develops oxidation spots, or yellows within 50 years you may return the gown to us to be re-cleaned and preserved at no charge (excluding shipping costs.)
Occasionally we are asked to preserve a garment that we have not cleaned or restored. It may be that it has never been worn, has already been cleaned, or is a vintage garment that the owner has determined not to clean or restore. We are happy to assist our customers, but these customers should be aware that their garments will not have the same warranty that our cleaning and preservation or restoration services include. We will include a 30 day money back guarantee on the preservation only on garments that we preserve but do not clean.
We ask that you keep your preserved garment in a climate controlled environment (most indoor closets are fine.) Please avoid attics, basements, and garages for storage where temperature fluctuations or excessive dampness may occur. Always wear the cotton gloves that we include with our services any time that you handle your preserved garment. Your hands have natural oils on them that may not appear immediately, but can oxidize over time and develop into stains.
All warranties are void if the garment is not stored in proper conditions or if the garment is worn again.