If you need to return an item, please call us at 866-268-4696 or email us at firstname.lastname@example.org.
Refunds will be given for paid, garment care orders cancelled within 90 days of purchase. After 90 days store credit will be given for cancelled orders.
Please note that payment of your order constitutes your acceptance of our treatment plans. Consequently, please take a moment to review the Gown Care page that best pertains to your order and note the treatment methods and any risks or concerns that may apply to your garment.
After we receive your wedding gown, we will confirm your original quote or make any necessary adjustments. We will notify you of the final costs and planned treatment plan by email. If you do not accept the final costs or treatment plan, you have 30 days to contact Heritage Garment Preservation to discuss your concerns and/or have your gown returned to you at no charge. You are also protected with other warranties, such as our 30 day money back guarantee, specific warranties against yellowing (depending on Service package selected) or 5 year restoration warranty.
For orders selecting to Pay Later, we will send your invoice to you by email after we receive your wedding gown and confirm your estimate. You may make your payment by:
Heritage Garment Preservation
4592 E 2nd St Sue N
Benicia, CA 94510
The following are our payment terms for invoiced customers to help keep your costs down and reduce our risks and liabilities as well.
California civil code summary: 90 days after garment care is completed, unpaid invoices will result in the garment being sold to recover the costs of cleaning, repairs, etc. Notice will be given to customer by registered mail 30 days before sale. Any surplus from sale of garment, over the unpaid balance, will be paid to customer upon request (within 12 months.)
These terms may be subject to change periodically. These terms were last updated on March 25, 2013.