Wedding gown preservation
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Wedding Gown Preservation Guide.
Tender Loving Care for your Wedding Gown
  Wedding Dress Preservation

Frequently Asked Questions

The following are frequently asked questions on our cleaning and preservation services. For more information on cleaning and preserving wedding dresses, please read our Wedding Gown Cleaning and Preservation Guide

If your question is not answered on this page, please visit our blog for online discussions, send an email to support@heritagegown.com or call us at 866-268-4696.

  1. Which preservation method is best: Museum Method or boxed?
  2. Will a wedding gown be damaged from hanging with Museum Method preservation?
  3. How are strapless gowns preserved with Museum Method?
  4. How does Museum Method protect my gown?
  5. Does Museum Method preservation keep the dress looking white?
  6. How are the veil, headpiece and purses stored with Museum Method Preservation?
  7. Will I need to get my gown re-preserved if someone wears it?
  8. Is the train bustled when preserved with Museum Method (hanging) preservation?
  9. Why is it important to inspect your dress periodically?
  10. What is wet-cleaning? And what are the advantages?
  11. What is sugar treatment and do you offer it?
  12. What is the difference between repairing and restoring a wedding gown?
  13. How long will it take to have my gown cleaned and preserved?
  14. Is Museum Method wedding gown preservation available anywhere else?
  15. How do I ship my dress to you to have it professionally cleaned and preserved?
  16. How safe is it to send my gown across the country?
  17. How do you ship the dress back to me if I have it preserved with Museum Method (hanging preservation?)
  18. How difficult is it to preserve my gown myself with the Do-it-yourself kit?

Which preservation method is best: Museum Method or boxed?

Museum Method (hanging) will keep your gown in the best overall condition and requires less maintenance than boxed preservation. Therefore we always recommend Museum Method Preservation over boxed preservation all things being equal. If closet space is a problem, boxed preservation is also very good and all of our boxes fit under standard beds.

Will a wedding gown be damaged from hanging with Museum Method preservation?

The gown is not damaged from hanging for several reasons:

a. Much of the weight of a bridal gown is in the train. We roll the train up in acid-free tissue and then the rolled train sits at the bottom of the bag, so that the shoulders of the gown do not bare the weight.

b. We also hang the gown on a shoulder size hanger, and because the bodice is stuffed with tissue, the gown is supported all around. It is similiar to the gown being worn by a person: the body supports the gown, instead of a thin hanger.

c. Lastly, when we do have a particularly heavy gown, we sew twill tape straps inside the lining of the gown at the top of the skirt as reinforcement to help bare the weight of the gown. Very few gowns are so heavy that they require this support.

How are strapless gowns preserved with Museum Method?

Cotton twill tape is sewn into the lining of strapless gowns, making cotton straps to support the gown. We also sew these straps into dresses with spaghetti straps or any dress with little or no shoulder strength. Cotton twill tape straps are also used in other areas for exceptionally heavy dresses. These cotton straps can be easily removed with a seam ripper if the dress is to be worn again.

How does Museum Method protect my gown?

Our acid free 100% cotton cover protects the dress from dust and light, and allows the dress to breathe protecting it from mildew. Acid free tissue helps to keep acid migration from damaging the dress. The acid free environment helps keep the dress from yellowing. The shoulder size padded cotton hanger helps to keep the gowns shape. Because the gown is not folded, it is protected from permanent creasing damage.

Does your method keep the dress looking white? Or is yellowing just inevitable as it gets older?

Some fabrics do yellow a little as they get older. Silk and nylon, in particular, have a tendency to do so. However, the greatest cause of yellowing bridal gowns is leaving the dress in the plastic bag that the dress came with or a drycleaner's bag. Plastic gives off fumes that actually cause yellowing.

How are the veil, headpiece and purses stored with Museum Method Preservation?

The veil is hung down the back of the wedding gown with cotton twill tape. This keeps it in the best condition possible. Purses are also suspended this way. The headpiece may be wrapped in acid-free tissue and suspended, or placed in the bottom of the bag depending on the size and shape of the headpiece.

Will I need to get my gown re-preserved if someone wears it?

Yes, after your gown has been preserved, it can be worn again, but it will need to be recleaned and preserved afterwards. You can save money by saving the preservation materials, have the dress cleaned locally (or do it yourself if it is polyester) and then re-preserve it with the saved preservation materials.

Is the train bustled when preserved with Museum Method (hanging) preservation?

In order to protect the gown best, we do not bustle gowns when preserved. We roll the train up in acid-free tissue. The train then sits at the bottom of the bag, which helps reduce any strain on the gown from the weight of the train.

Why is it important to inspect your dress periodically?

Many dresses which look clean after the wedding have stains appear on them after a few months or years. These may have been caused by spills which dry clear but turn brown over time. Dry-cleaning solvents won't remove all substances and unless they are pre-treated they can oxidize and turn brown. By inspecting your dress from time to time, you may catch some of these stains forming and have them removed before they become too difficult.

What is Wet cleaning? And what are the advantages?

Wet cleaning is simply cleaning with water and you may be able to safely hand wash your gown yourself. Wet cleaning has several advantages.

  1. It is the best cleaner for sugar spills and most food stains.
  2. If the dress has been well rinsed, wet-cleaning leaves no chemicals on the dress, which will help keep the dress in the best possible condition.
  3. Water washing removes the fabric sizing (a starch like substance added to fabric during manufacturing.) Removing the sizing helps protect the gown, because sizing is enticing to mice and insects.

What is sugar treatment? Do you offer it?

Some preservation companies promote a special sugar treatment to remove sugar substances. Sugar treatment is simply identifying and removing sugar substances from the garment with water before dry-cleaning. Dry-cleaning solvents do not remove sugar substances. Oftentimes these substances may be overlooked because they dry clear on the garment and are not noticed. But if not removed, they will darken over time.

Whenever possible, we hand clean wedding gowns using a wet process treatment. This process removes all sugar substances.

For garments that we dry-clean we use a special infrared light to identify unseen sugar substances on the wedding gown and pretreat the area before the gown is dry-cleaned. So all sugar substances are removed from the wedding gowns that we clean and preserved.

What is the difference between repairing and restoring a wedding gown?
Repairing generally requires sewing, either by hand or machine. Restoration is the term we use for restoring an aged (yellowed, browned) garment back to a white or off white color.

How long will it take to have my gown cleaned and preserved?

Please allow 6 - 12 weeks for cleaning and preservation. However, if you would like your gown rushed, we may be able to accomodate you. Please call to ask about rush service. Occasionally, we may go over 12 weeks, particularly during our busiest season. We may need additional time for gown restorations.

Is Museum Method preservation available anywhere else?

Museum Method wedding gown preservation is available at a number of dry-cleaners across the United States. You can check to see if one is available in your local area at the following website: www.museummethod.com

If you know of an excellent dry-cleaner in your area that you would like to offer this service, please let us know and we will contact them about offering Museum Method wedding gown preservation to their customers.

How do I ship my dress to you to have it professionally cleaned and preserved?

After you receive an estimate for our services, you can order preservation and we will send you shipping instructions and a pre-paid shipping label. You then drop your boxed gown off to any facility that accepts FedEx packages such as FedEx Office (formerly Kinkos) or hand it to a FedEx driver.

After we receive your gown at our California facility we will confirm the estimate and send an invoice to you for payment. You pay nothing until you have a firm price for our services. We then clean and preserve your gown, and ship it back to you signature delivery.

I am concerned about sending my gown across the country. How safe is my gown?

We regularly receive and ship all over the country without any problem. FedEx does a great job in safely transporting your treasured packages. We also offer shipping insurance for peace of mind in shipping.

How do you ship the dress back to me if I have it preserved with Museum Method (hanging preservation?)

The bagged gown is folded over once, to fit inside our very large shipping box (36 X 24 X 12). You hang the bag as soon as it arrives, so that the time it is folded is minimal.

How difficult is it to preserve my gown myself with the Do-it-yourself kit?
The Museum Method kit is not difficult to use. We include instructions with your kit that take you step by step through the process and we are more than happy to answer any questions you have as your preserve your gown by calling us at 866-268-4696. You may also send an email to us at support@heritagegown.com.
 
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